To ensure your parts and components are returned or exchanged quickly and easily, please observe these terms and conditions. This policy applies to all internal parts and component returns except those superseded by the terms and provisions of a separate contract or separate sales contract. Please see your contract for specific return and exchange details. This policy does not apply to intact gaming machine cabinets.

All returns or exchanges require a Return Merchandise Authorization (RMA).

RMA Request forms are available online at http://www.ballytech.com/customer-center/games-support/return-merchandise-authorization.htm. RMA Request forms are to be completed and submitted to your Bally Customer Service Order Entry Specialist. An RMA Request form can also be requested by e-mail at OrderEntryGroup@ballytech.com or by telephone at 1-877-GO BALLY.

• Have the following information available: business information (business name and address), contact information (contact name, e-mail address, and telephone number), and item details (quantity, part number, original CO# from which the components were ordered, description, gaming machine serial number, component serial number-if applicable, reason for your return or exchange, and replacement order needs-if applicable).
• Complete the RMA Request form or provide your own written request.) to receive your RMA with RMA number.
• Submit the RMA Request form or your written request to Bally by fax (702-584-7710) or e-mail
  (OrderEntryGroup@ballytech.com

Upon receipt of the completed RMA Request form (or your written request), Bally will issue the RMA with your RMA number. RMA numbers for North American customers are valid for 30 days. RMA numbers for international customers are valid for 60 days. RMAs received after the required timeframe will be returned to the customer at the customer’s expense and no credit will be issued.

• Before packing and sending ensure the part number, quantity, and description match the RMA. If the contents of the shipping box do not match, then Bally will return the merchandise to the customer at the customer’s expense and no credit will be issued.
• Include a copy of the RMA in each shipping box or package.

Packing and Shipping Instructions

•  For iVIEW display customers, Bally approved packaging is available to help ensure safe shipment of the iVIEW display. Boxes and additional instructions will be sent upon request. You may, however choose to use your own packaging. Failure to use proper packaging will result in transportation damage, causing the item to fail upon inspection and invalidate your warranty.
• Merchandise to be returned must be packed properly to avoid damage during shipment. Pack printed circuit board assemblies in anti-static bags with an adequate amount of packing material to prevent damage. Failure to use proper packaging will result in transportation damage, causing the item to fail upon inspection and invalidate your warranty.
• Ensure all components and ancillary devices are included. Descriptions of the problem must be attached to items, or included in the shipping box. Do not write directly on any component. No credit will be issued for parts defaced with writing.
•  A copy of the RMA with RMA number must be included in every box of every shipment to Bally.
• Type or write your RMA number clearly on all packing lists, shipping labels, boxes, and packages. All returns must have an RMA number posted clearly on the outside of each box or package. Boxes or packages not displaying an RMA number will be returned to the customer at the customer’s expense and no credit will be issued.
• RMA processing may take three to five business days after receipt.
• For your protection, Bally recommends using a shipping company that has tracking and proof of receipt capabilities.

Shipping Costs
Customers are responsible for both the original and return shipments for returned merchandise, unless customer contract(s) state otherwise. If the RMA is due to a Bally error, is under warranty, or qualifies for credit or replacement, then Bally will reimburse the cost of return shipping. Only standard rate shipping charges will be reimbursed. To receive the shipping charge reimbursement, submit the shipping receipt to your Bally Customer Service Order Entry Specialist within 15 days of the RMA return date.

Reimbursement
After receipt, inspection, validation, and processing, Bally will issue a credit to the customer`s account or credit card account for the cost of the returned parts. No reimbursements will be made until the return merchandise is received, inspected, validated, and processed.

Validation Rejection/Credit Not Approved
Customers will be notified in writing by a Bally Customer Service Order Entry Specialist if the return is not approved for credit or replacement. Customers must respond within 24 hours of notification, after which the merchandise will be scrapped.

Warranties
Warranty periods and services may vary among customers depending upon individual service agreements or contracts. Returned merchandise that is out of the warranty period will not qualify for credit or replacement. Returned merchandise that is out of the warranty period or has failed due to physical abuse, electrical abuse, improper installation, or contains unauthorized modifications will not receive credit nor will replacement merchandise be issued.

Advance Replacement Request
To request replacement merchandise in advance of your reimbursement, a purchase order will be required by either fax or e-mail prior to the shipment of the replacement merchandise. To receive credit for the replacement merchandise, the defective merchandise must be returned within 15 days of the replacement invoice date. All packing and shipping instructions also apply to advance replacement requests.

Bally Shipping Address
Please ship the RMA items to Bally at:
Bally Technologies
ATTN: RMA Department
350 Pilot Road, Suite 1
Las Vegas, NV 89119

Bally Contact Information
Please contact a Bally Customer Service Order Entry Specialist at:
E-mail: OrderEntryGroup@ballytech.com
Telephone: 1-877-GO BALLY
Fax: 1 (702) 584-7710 (Business Hours: Monday through Friday, 7:00 a.m. to 4:00 p.m. Pacific Time)